Privacy Policy

Effective Date: April 7, 2021

Welcome to Dara Repair LLC (“Company,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting the personal information you provide when using our website, Dara-repairllc.com.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, request service, or otherwise interact with us online.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you fill out a form, request service, call us, text us, or contact us through the website, we may collect:

• Your name

• Phone number

• Email address

• Service address

• City, state, and ZIP code

• Appliance type and service details

• Any other information you voluntarily provide

Automatically Collected Information

When you use our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the site

• Referring website

• General location data based on IP address

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve user experience, analyze site traffic, and help with advertising and remarketing.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries

• Schedule and confirm service appointments

• Provide appliance repair and related services

• Communicate with you about your request

• Send service updates, reminders, and follow-ups

• Improve our website and customer experience

• Analyze traffic and website performance

• Prevent fraud or misuse

• Comply with legal obligations

3. Text Messages and Phone Calls

If you provide your phone number, you consent to us contacting you by phone call or text message regarding your appointment, service request, updates, reminders, and customer support.

Message and data rates may apply depending on your mobile carrier.

You may opt out of promotional text messages at any time by replying STOP.

For help, reply HELP or contact us directly.

Please note that even if you opt out of promotional messages, we may still contact you regarding active appointments or service-related communications.

4. How We Share Information

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only in the following situations:

• With employees, dispatchers, technicians, and contractors who need it to provide services

• With website hosting, analytics, communication, or marketing service providers that support our business

• With payment processors if payment-related services are used

• When required by law, court order, or legal process

• To protect our rights, customers, business, or property

Any third-party service providers we use are expected to handle your information in a secure and appropriate manner.

5. Google, Analytics, and Advertising

We may use services such as:

• Google Analytics

• Google Ads

• Google Local Services

• Other website analytics or advertising tools

These services may collect information about your interactions with our website through cookies and similar technologies.

This helps us understand website traffic, improve performance, and show relevant advertisements.

You can control cookies through your browser settings. You may also opt out of certain ad personalization features through Google’s privacy and ad settings.

6. Cookies

Cookies are small files stored on your device that help websites function properly and improve user experience.

We may use cookies to:

• Remember website preferences

• Analyze visitor behavior

• Improve site functionality

• Support marketing and remarketing efforts

You can disable cookies in your browser settings, but some parts of the website may not function properly.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.